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Pre-sales service is customer-demand oriented, assisting clients in decision-making through professional consultation, product demonstrations, and customized solutions. For example:
• Demand Mining: Deeply understanding customer needs through multi-channel communication (telephone, email, online consultation) to provide personalized solutions
• Transparent Service: Clarifying product features, pricing, and promotions to avoid decision-making confusion caused by information asymmetry
• Technical Support: Offering product testing, customized design, and on-site inspection services to enhance customer trust
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Sales service emphasizes efficient execution and customer relationship maintenance:
• Order Tracking: Real-time synchronization of logistics and production progress to ensure transparent delivery
• Flexible Adjustment: Adapting to temporary customer requests to ensure smooth project progression
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After-sales service centers on problem resolution and long-term care:
• Rapid Response: Timely replacement of defective products
• Full-cycle Support: Free replacement within the warranty period, regular follow-ups to collect feedback, and optimizing service processes
• Value-added Services: Providing remote technical guidance, accessory purchases, and preventive maintenance suggestions, sharing supplier resources for compatible parts
